General Rental Agreement
Terms and Conditions — 2026 Edition
Cinque Terre Riviera Incoming Tour Operator
Via Roma 24, 19018 Vernazza (SP), Italy · VAT IT00910370113
info@cinqueterreriviera.com · +39 351 785 8879
The registration, the use of services and the booking of accommodation through the website
https://www.cinqueterreriviera.com, owned and managed by Cinque Terre Riviera Incoming Tour Operator belonging
to Cinque Terre Riviera S.N.C., implies full acceptance of this Rental Agreement.
Cinque Terre Riviera Incoming Tour Operator (hereinafter "the Agent") acts on behalf of the property owners
(hereinafter "the Owners"), who have authorised the Agent to enter into rental agreements on their behalf. This
Agreement sets forth the terms and conditions under which the Guest (hereinafter "the Customer") rents the selected
accommodation.
Registration and booking services are available only to persons of legal age with full legal capacity. The Customer
warrants that all personal data provided is true, complete and up to date.
1. Prices and services included
All prices are quoted in Euros and refer exclusively to the stay in the accommodation indicated in the booking
confirmation. Unless otherwise specified, prices do not include personal expenses or optional services such as
minibar, telephone calls, metered Wi-Fi, pay TV, extra cleaning, metered utilities or any additional services offered by
the room/villa/apartment.
2. Check-in
2.1 Standard check-in
Check-in is available from 15:00 to 18:30 for stays between March and November, unless otherwise agreed in writing.
Cinque Terre Riviera will make every reasonable effort to make the accommodation available at the scheduled time;
however, the exact occupancy time cannot be guaranteed.
2.2 Late arrival and mandatory notification
If arrival is expected after 18:30, the Customer must give prior notice using the contact details indicated in the voucher
(email or WhatsApp). Without prior notification of late arrival, the keys will be left at the property and no assistance will
be provided.
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
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2.3 Assisted late check-in (on request)
Available until 22:00, subject to availability. Cost: from €50.00 to €100.00 depending on the type of property. Due to
the particular logistical difficulties of the Cinque Terre area, evening assistance may not always be guaranteed; some
properties do not allow assisted late check-in and the Customer will be informed at the time of booking. Rates for
assisted late check-in may be reduced in case of genuine emergencies, at the discretion of the Agent and the Owners.
2.4 Self check-in
Where possible, keys will be left near the accommodation and detailed instructions will be provided at no additional
cost. Some properties always operate with self check-in: the Customer will be informed at the time of booking.
2.5 Mandatory personal documentation
For any type of check-in, the online check-in form must be completed to collect the personal documentation of all
guests (identity card or passport and tax code for Italian customers; passport or identity card for foreign customers), as
required by Italian law. No access code or key will be issued in the absence of complete personal
documentation.
2.6 Early check-in
Early check-in (before 15:00) is never guaranteed and is subject to availability. The Owners and housekeeping staff
are responsible for guest safety and must ensure that the accommodation is fully sanitised before entry. In Vernazza,
the Stayluggage baggage storage service is available and can be booked in advance with a dedicated discount for
Cinque Terre Riviera guests: the discount code will be provided on request.
3. Check-out
3.1 Check-out time
Check-out must be completed by 10:00. Instructions for returning the keys will be provided on arrival. If a security
deposit has been authorised on a credit card, the release will only take place after the inspection of the
accommodation; if no damage is reported, the amount will be released automatically within approximately one week,
depending on the procedures of the card issuer.
3.2 Late check-out
As these are private properties and not hotel facilities, late check-out is generally not permitted: housekeeping staff
need time to prepare the accommodation for the next guests on the same day. The possibility of extending the
check-out time or storing luggage on site can only be assessed the day before departure, based on the arrival times of
subsequent guests and staff schedules.
3.3 Unauthorised access after check-out
Access to the accommodation after the keys have been returned and check-out has been completed, without the
Agent's consent, will result in a charge equal to one full night's stay.
4. Bookings and payments — general information
Following confirmation of the booking request, detailed payment instructions will be provided. Credit card payments
are processed through the secure payment gateway Fabrick® by Banca Sella, accepting major cards (Visa,
Mastercard, American Express). Bank transfers are accepted only for bookings made well in advance of the arrival
date and subject to approval.
The names indicated for the booking must correspond to those of the persons who will use the services: repeated or
missing names may result in the booking being refused. Only after receiving the reconfirmation message (following
payment checks) will the booking be completed, and the receipt and arrival instructions may be downloaded.
When paying by credit card, it is recommended that the Customer pre-authorise their bank to accept a charge from a
foreign supplier, if the card is covered by anti-fraud security and protection.
5. Payment terms
5.1 Payment schedule
• Deposit: 30% of the total amount payable at the time of booking
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
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• Balance: 70% payable by the variable deadline based on the conditions of the rate plan selected at the time of
booking
• For non-refundable rates, full payment is required at the time of booking
Failure to meet payment deadlines will result in automatic cancellation of the booking without notice, with the
application of the relevant penalties.
5.2 Bank transfers
Bank transfer payments must be made with all charges borne by the sender. If our account is charged high bank fees,
such amounts will be re-charged on the invoice at the time of final payment or on arrival.
Bookings paid by bank transfer are accepted:
• up to 30 days before arrival for foreign/international accounts
• up to 14 days before arrival for Italian accounts, exclusively by instant bank transfer
All bank transfer payments are subject to confirmation of receipt. Only after the transfer has been received in our bank
account will the reconfirmation message be sent; at that point the booking will be considered confirmed and the receipt
and arrival instructions may be downloaded.
5.3 Local tourist tax
The municipalities of Vernazza, Corniglia, Riomaggiore, Manarola, Monterosso, Levanto and La Spezia apply a tourist
tax. An indicative rate of €3.00 per person per night applies (for the first three nights), in force all year round. The
amount may vary according to municipal provisions and possible exemptions (children, tourist guides, drivers). Guests
are therefore invited to always check the details of their booking for the applicable amount.
The tourist tax must be paid preferably in cash on arrival. Failure to pay may result in penalties applied directly by the
local authorities, ranging from €105.00 to €500.00.
6. Travel documents
Once full payment has been received, detailed arrival instructions will be sent. Full information regarding key
collection, including procedures for arrivals outside standard check-in hours and self check-in, will be provided only
after all guests have completed online check-in via the dedicated portal, in compliance with Italian regulations. Guests
must confirm their identity at the accommodation before receiving the final access code or keys.
It is extremely important to stay in touch with the Agent close to the arrival date and to share the estimated check-in
time.
7. Cancellations and date changes
7.1 Cancellations
Due to the particular type of property represented — exclusive private villas, apartments and rooms — specific
conditions apply to cancellations and changes. Cancellation conditions vary according to the rate or rate plan selected
at the time of booking. Guests are required to carefully check the cancellation conditions applicable to their booking at
the time of confirmation, as such conditions are binding.
Bookings may be cancelled by contacting the Cinque Terre Riviera offices by email on working days or, in case of
emergency on closing days, at the mobile number provided in the confirmation. Once the booking has been cancelled,
a cancellation notice will be sent indicating any applicable penalty. The accounting department will credit the amount
due net of penalties and cancellation fees, if a credit results in favour of the Customer.
To protect against cancellation caused by unforeseen events (illness, strikes, family circumstances), Cinque Terre
Riviera recommends purchasing travel cancellation insurance or selecting, where available, a rate that includes
insurance coverage.
7.2 Date changes
expensive period.
• Date changes made between booking and 8 weeks before arrival: €50.00 penalty + any rate difference for a more
• Date changes made between 8 weeks before arrival and the arrival date: €100.00 penalty + any rate difference.
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
info@cinqueterreriviera.com · www.cinqueterreriviera.com · Travel Masters Since 1991 Pag. 3CINQUE TERRE RIVIERA Tour Operator · Vacation Rentals · Experiences
All changes are subject to availability and acceptance by the Owner. Any postponements or swaps are entirely at the
discretion of the Owner or the Agent. Cinque Terre Riviera does not guarantee swaps and makes no representations
or warranties regarding the Customer's right to swap. When permitted, only one scheduled swap will be allowed;
beyond this limit, the cancellation policy set out in section 7.1 will apply in full.
8. Refunds and limitations of liability
Cinque Terre Riviera does not provide refunds for any reason other than those expressly set out in these terms.
8.1 Events outside the Agent's control
No refunds will be provided for declarations of war, acts of war, travel warnings or advisories issued by the Italian
government or any other government, flight cancellations or disruptions, transport strikes, exceptional weather events,
natural disasters, pandemics, health restrictions or any other event outside the reasonable control of the Agent.
8.2 Condition of services and appliances
Cinque Terre Riviera will not be held liable nor will provide any refund due to the condition of services such as air
conditioning, dishwashers, washing machines, private telephones, Wi-Fi, lack of heating during the prohibited season
(1 April — 31 October) and other appliances.
8.3 Heating
Only the local authorities in Italy can determine when and for how long heating may be switched on during the period
from 1 April to 31 October. The climate in Italy may be cooler than expected during this period: guests are advised to
bring suitable clothing. If heating is still required, the Owner may agree to switch it on at their own risk of incurring high
penalties, with an additional cost borne by the guest proportionate to the size of the property. It is recommended that
the request be made to the assistance service in advance.
8.4 Electrical system
Electricity supply in European homes, including the Cinque Terre, generally ranges from 3 to 6 kilowatts. Simultaneous
use of too many appliances may trip the safety switch and temporarily interrupt the supply. This is a normal safety
measure to protect guests and the property. Cinque Terre Riviera will provide no refund for temporary electricity
interruptions caused by the intervention of an automatic circuit breaker.
8.5 Hot water
Most rooms and small apartments in the Cinque Terre are equipped with hot water boilers with limited capacity.
Guests are invited to use hot water consciously when showering; if it runs out, it will be sufficient to wait for the new
volume of water to heat up. Cinque Terre Riviera will provide no refund for the limited quantity of hot water from the
boiler.
8.6 Swimming pools
Where present, the pool season in Italy starts on 1 June and ends on 15 September. Most pools are not heated.
8.7 Services not available
No additional fans, air conditioners, washing machines or other appliances will be provided on site if the booked
property does not include such services among its amenities at the time of booking.
9. Use of the property, guest obligations and liability
9.1 Use and number of guests
Properties are intended exclusively for private residential use. Use of the premises is limited to the person making the
booking and the persons included in the initial booking. No excess number of guests will be accepted unless a change
of terms is requested and the relevant supplement for extra guests is paid, and in any case never exceeding the
maximum number allowed for the specific rented property. Occupancy may in no case exceed the maximum allowed
by law.
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
info@cinqueterreriviera.com · www.cinqueterreriviera.com · Travel Masters Since 1991 Pag. 4CINQUE TERRE RIVIERA Tour Operator · Vacation Rentals · Experiences
9.2 Events, parties and external activities
Events, parties or any occupancy exceeding the limits permitted by law are strictly prohibited, except with the express
written authorisation of the Owner, possibly subject to payment of additional costs. Organising a special event without
the prior written consent of the Agent constitutes a material breach of this Agreement and will result in the immediate
payment of an amount as liquidated damages, in addition to termination of the contract without refund.
The organisation at the property of any extra activities (by way of example: unauthorised or otherwise
non-permitted cooking lessons, massages, art courses, catering services, commercial photo shoots or similar
services) with external staff or suppliers is not permitted, except with the prior written authorisation of Cinque Terre
Riviera.
9.3 Groups not allowed
The use of the premises by fraternities, unrelated groups of persons under the age of 18 or similar groups is strictly
prohibited. If the Owner or the Agent become aware of such use, all funds collected as rent will be retained as
liquidated damages to cover the losses, expenses and damage arising from the withdrawal of the property from the
market, and the contract will be terminated with immediate effect.
9.4 Obligations of good conduct
The Customer undertakes to:
(a) keep the premises clean and safe, not causing dangerous or unhygienic conditions in the common areas and
the rest of the premises used;
(b) dispose of all waste in a clean and safe manner, separating it according to local regulations;
(c) keep the plumbing systems used clean;
(d) not deliberately or negligently destroy, deface, damage or remove any part of the premises, nor disable the
smoke detector or any alarms provided by the Owner, nor allow others to do so;
(e) comply with all applicable building, housing and safety regulations;
(f) be responsible for all damage, defacement or removal of property within the premises under their control, except
for normal wear and tear, acts of the Owner or their agent, defective products supplied, repairs authorised by the
Owner, acts of third parties not invited by the Customer, or natural forces;
(g) immediately notify the Agent in writing of the need to replace or repair a smoke detector during the rental.
The Customer undertakes not to use the premises for any activity or purpose that violates any law or regulation.
Breach of the obligations set out in this article after the start of the rental will be considered a material breach and will
result in termination of the contract without any refund.
9.5 Smoking and fireworks ban
SMOKING INSIDE THE PREMISES IS STRICTLY PROHIBITED IN ALL PROPERTIES MANAGED BY CINQUE
TERRE RIVIERA. FIREWORKS OF ANY KIND ARE STRICTLY PROHIBITED IN ALL CIRCUMSTANCES.
10. Security deposit
The security deposit is not included in the rental fee. A credit card authorisation is required as security for any damage;
the amount varies according to the property and is specified at the time of booking.
Failure to provide the security deposit constitutes a breach of this agreement by the Customer, and the Owner may
refuse access to the property in its absence. In the event of a dispute between the Owner and the guest regarding the
possible forfeiture of the deposit held by Cinque Terre Riviera, the decision will be referred to the Owner, unless clear
evidence to the contrary exists.
The Customer acknowledges and accepts that Cinque Terre Riviera will not be held liable for the forfeiture or loss of
the security deposit for any reason, nor for disputes arising therefrom.
11. Additional costs
Additional costs may be payable on site as required by the Owner, the caretaker or the management Agent: final
cleaning (where not already included), baby cot, additional guests, extra linen, extra towels, out-of-season heating,
metered utilities, pets. Such costs must be paid at the beginning or during the stay and always before departure.
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
info@cinqueterreriviera.com · www.cinqueterreriviera.com · Travel Masters Since 1991 Pag. 5CINQUE TERRE RIVIERA Tour Operator · Vacation Rentals · Experiences
Although the additional costs indicated on the property pages are kept up to date, Cinque Terre Riviera cannot be held
responsible for any variations to such amounts.
Properties must be returned in the same condition in which they were found on arrival. Leaving the property in a
condition requiring excessive cleaning on departure (including, by way of example, cleaning of upholstery and carpets,
breakages, dirt or interior or exterior damage caused by the Customer) will result in additional charges and possible
forfeiture of the deposit. Dishes, cutlery and pots and pans must not be left dirty.
12. Warranties
Cinque Terre Riviera warrants that all properties will be available on arrival in accordance with confirmed bookings and
with these Rental Conditions.
Should the property not be available, for unforeseeable circumstances, because:
1) destroyed by unforeseeable natural events;
2) uninhabitable due to structural damage;
3) uninhabitable due to prolonged failure of essential equipment and systems (heating, electrical, plumbing);
4) erroneously assigned to third parties due to a digital system failure,
Cinque Terre Riviera will immediately endeavour to find alternative accommodation of equivalent or superior quality,
cost and size. Otherwise, the Customer will be granted a full or partial refund, not exceeding the rental amount paid,
depending on the situation.
IN NO EVENT SHALL CINQUE TERRE RIVIERA BE LIABLE FOR AN AMOUNT EXCEEDING THE RENTAL
PRICE PAID BY THE CUSTOMER.
13. Classification of properties
There is currently no official classification for private villas, apartments and rooms. Cinque Terre Riviera selects and
publishes only properties that comply with its quality criteria and publishes their description, allowing the Customer to
evaluate and accept the accommodation before booking.
All rental properties hold valid regional and national licences, identifiable by the CITRA and/or CIN code assigned,
published on the website and on each dedicated OTA page.
Note: in some properties double beds are not available and twin rooms may have two single beds, joined or separate,
or a small double bed. Italian double beds are generally comparable to an American/international Queen Size bed.
14. Customer obligations
Travellers must hold a valid passport or other identity document accepted for entry into the properties. They are
required to observe normal precautions and to comply with the laws and regulations in force in Italy.
Luggage travels at the Customer's own risk: the Agent is not liable in any way for loss or damage. Porter service is not
provided at the managed properties, unless otherwise specified. Staff assisting with check-in or check-out are not
authorised to provide porter services.
Travelling with light luggage is strongly recommended, a particularly important rule in Liguria and the Cinque Terre. If a
porter service is required, this can be indicated at the time of booking: the Agent will check the availability of paid
services.
15. Agent obligations
Should Cinque Terre Riviera, before or after the Customer's departure, be unable — for reasons not attributable to the
Customer — to provide an essential part of the contractual services, the Agent will provide alternative solutions without
additional charges to the Customer. If the value of the services provided is lower than that contracted, Cinque Terre
Riviera will refund the Customer the price difference between the contracted and the actually provided services.
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
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16. Privacy protection
At the time of booking, the Customer is required to provide certain personal data (name, email, address, telephone
number) necessary to process the booking, manage the sale of services and keep the Customer updated on the
status of their booking or contact them if necessary.
Personal data is processed in full compliance with the General Data Protection Regulation GDPR (EU) 2016/679 in its
current version (OJ L 119 of 04.05.2016; corrigendum OJ L 127 of 23.05.2018). The full privacy notice is available on
the privacy page of the website www.cinqueterreriviera.com.
17. Management of credit card and bank account data
Credit card data required for payment of services is never stored by the Cinque Terre Riviera computer system: it is
managed directly and exclusively by the IT systems of Fabrick® by Banca Sella (payment gateway) or by Banca Sella
in case of bank transfer, in full compliance with the GDPR regulation in force, as detailed in the privacy notice on the
website.
18. Applicable legislation
These contracts concern exclusively the offer of stays in accommodation and do not constitute travel or package tour
organisation contracts. They are governed by the provisions of the International Convention on Travel Contracts
(CCV) — Brussels, 23 April 1970 — arts. 1, 3 and 6; arts. 17-23; arts. 24-31, for the provisions other than those
governing travel organisation contracts and other agreements concerning the sale of individual services.
19. Disclaimer
The website is provided by Cinque Terre Riviera "as is" and may contain errors or typographical errors. Cinque Terre
Riviera makes no representations or warranties, express or implied, regarding the operation of the website, the
information contained therein or the products presented. To the extent permitted by Italian law, Cinque Terre Riviera
disclaims all representations and warranties, express or implied, including warranties of fitness for a particular
purpose.
Cinque Terre Riviera will not be held liable for damages of any kind arising from the use of the website, including
direct, indirect, incidental, punitive and consequential damages.
20. Mandatory notice
Pursuant to art. 16 of Law 269/98, Italian law punishes with imprisonment all offences concerning child pornography
and child prostitution, even when such offences are committed abroad.
21. Jurisdiction and competent court
Cinque Terre Riviera acts as a tour operator and independent agent in the booking of all listed accommodations.
Except as otherwise provided in the Warranty, Cinque Terre Riviera and its employees, agents, representatives,
affiliates and Owners ("Representatives") will not be liable for any losses, including actual, consequential, incidental or
punitive damages, incurred before, during or after the Customer's stay in any accommodation booked through Cinque
Terre Riviera and outside its reasonable control.
By making a booking, the Customer fully accepts this Rental Agreement, which constitutes a binding contract with
Cinque Terre Riviera and governs the booking of all accommodation.
The Customer undertakes to hold harmless and indemnify Cinque Terre Riviera and its Representatives from any
direct or indirect loss, including by way of example consequential or incidental damages, expenses, claims, legal
expenses or personal injury.
Cinque Terre Riviera reserves the right to refuse or discontinue service to any person or agent and to terminate any
accommodation contract at its sole discretion. These General Conditions are governed by and construed in
accordance with Italian law and the Italian Civil Code. Cinque Terre Riviera reserves the right to make changes to the
website and to these General Conditions at any time.
In the event of disputes arising from this agreement, the parties agree to submit to the exclusive jurisdiction of the
Court of La Spezia, Italy.
Cinque Terre Riviera Incoming Tour Operator · Via Roma 24, 19018 Vernazza (SP) · Italia · VAT IT00910370113
info@cinqueterreriviera.com · www.cinqueterreriviera.com · Travel Masters Since 1991 Pag. 7CINQUE TERRE RIVIERA Tour Operator · Vacation Rentals · Experiences
22. Legal and administrative data
Tour Operator Incoming Cinque Terre Riviera, belonging to Cinque Terre Riviera S.N.C.
Via Roma 24, 19018 Vernazza (SP) — Italy
VAT and tax code: IT 00910370113
La Spezia Companies Register
Email: info@cinqueterreriviera.com
23. Licence
www.cinqueterreriviera.com of Cinque Terre Riviera S.N.C. — Via Roma 24, 19018 Vernazza (SP) — Italy —
Authorisation no. 1/2015.
BY ACCEPTING THESE TERMS, THE CUSTOMER ACKNOWLEDGES HAVING FULLY READ
AND UNDERSTOOD
THIS AGREEMENT AND AGREES TO BE BOUND BY